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We work extremely hard to
provide and maintain a high standard in customer service. For your
convenience, we have provided a great amount of information here and in our
Technical Support area.
Our business hours are Monday through Friday, 8am
to 5pm PST.
Due
to the sheer volume of calls we receive on a daily basis, we are
often not able to answer each call. As a result you may experience
up to 24 to 48 hours delay in response to a voice message left for
us.
We will be glad to assist you
with any questions you may have regarding your purchases or our
services and support, not answered here. Please email us your at
Support@Hitech-Solutions.com For faster
service we recommend that you email us your questions.
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Terms of Use &
Conditions of Sale |
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The use of this site, Hitech-Solutions.com , is
governed by the Policies and Terms and Conditions set forth
below. Please read them carefully.
Your use of this site and/or placement of an order
with Hitech-Solutions.com indicates your acceptance of
the terms and conditions set forth below.
HiTech Solutions will not recognize any verbal representation.
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Product
Display
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Though we make every attempt to
be as accurate as possible, Hitech-Solutions.com does not warrant that
product descriptions or other content of this site is accurate,
complete, reliable, current, or error-free.
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Any typographical, photographic
or specification error in product, pricing, or offers is subject
to correction.
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Due to the volatile nature of the
computer industry, product descriptions may not reflect current
technical information. Please visit Manufacturer's website for
current information.
Order
Acceptance Policy
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Receipt of order confirmation
does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell.
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Hitech-Solutions.com reserves the right at
any time after receipt of your order to accept or decline your
order for any reason.
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Hitech-Solutions.com reserves the right at
any time after receipt of your order to supply less than the
quantity you ordered of any item.
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We may require additional
verifications or information, as established by our fraud
avoidance department, before accepting any order. Credit card
dispute charge is not acceptable.
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Although orders placed online
generate an automatic confirmation and response via email,
Hitech-Solutions.com may make changes on pricing, product description,
and/or specification, after the confirmation and prior to
product shipment. Such changes are intended to cope with
situations including, but not limited to, corrections to errors,
changing market conditions, discontinuation and/or
unavailability of products.
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Hitech-Solutions.com does not accept
orders from Computer dealers, Wholesalers or any other reseller.
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Hitech-Solutions.com reserves the right to
limit to refuse service or cancel orders at their sole
discretion.
Purchase
Orders
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We accept Purchase Orders from
Government and authorized Educational Institutes only.
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18% interest charge per annum
(1.5% per month) for past due account balance.
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$25.00 will be charged for each
returned check.
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Hitech-Solutions.com retains security
interest on the merchandise stated above.
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Venue will be exclusively in Polk
County, Iowa, and the rights and obligations of the
parties here to will be construed and enforced in the state of
Iowa and accordance with the laws of Iowa.
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The customer agrees to pay all of
hitech-solutions.com' s costs related to the collection of any sum due,
including overhead allocated to employee efforts and legal fees
and expenses incurred.
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Warranty policy is not extended
beyond the original customer.
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Terms and conditions subject to
change without notice.
Payment Terms /
Modes
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We accept Visa, MasterCard,
Discover, and American Express credit cards.
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Please note that we will only
accept credit cards issued by a bank or other financial
institution from within the U.S. with verifiable references. All
transactions are subject to verification for safety and security
purposes.
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Payment can also made via Wire
Transfer, Cashier's Check or Money Order.
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Payment will be made promptly
according to the terms shown on the invoice. All amount not paid
within these terms will be subject to a late charge of .08% per
day.
Sales Taxes
Hitech-Solutions.com will automatically charge and withhold the applicable
sales tax for orders to be delivered to addresses within
Iowa. Each customer will be solely responsible for all sales
taxes, or other taxes, on orders shipped to any other state.
Purchase, Price & Sale
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The Party whose name appears
after the heading "Bill To:" when purchasing online is a
("Buyer") hereby orders from Hitech-Solutions.com ("Seller"), the product(s) listed on the order invoice. Seller agrees to sell
the product(s) upon the terms and subject to the conditions
contained in this document. Buyer will be deemed to have agreed
to all terms and conditions contained in this document when
placing an order with www.hitech-solutions.com
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Prices do not include, shipping,
handling, value-add or applicable sales tax. Buyer will pay the
total purchase price including, but not limited to applicable
shipping, handling, value-add and any sales tax levied on or
measured by such product price, or arising from the use of such
purchased products.
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Prices are good for five (5) days
from date of order or purchase.
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Prices cannot be negotiated after
order has been submitted.
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Pricing and availability of
products are subject to change without notice.
Typographical Errors
If a product is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or
product information received from our suppliers,
Hitech-Solutions.com will
have the right to refuse or cancel any orders placed for product
listed at the incorrect price. Hitech-Solutions.com will have the right to
refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has
already been charged for the purchase and your order is canceled,
Hitech-Solutions.com will immediately issue a credit to your credit card
account in the amount of the charge.
Shipping
Policy
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To ensure prompt processing of
your order please provide accurate information including
Cardholder name and billing and shipping address/s.
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Irrespective of the shipping
method selected, orders are shipped only after credit approval.
Credit is approved when all relevant information is validated by
Customers credit card issuing bank.
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A $10.00 fee will be charged
should customers initiate any change of shipping information
after products have been shipped. This charge will apply to
address correction or re-routing of shipment by customer after
shipment by Hitech-Solutions.com.
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Orders placed on Friday after 1pm
PST will be processed the following Monday.
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We are closed on all Public
Holidays.
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Hitech-Solutions.com does not take
responsibility for delayed arrivals on packages shipped to rural
areas or for delayed arrivals due to closed or delayed airport
activity.
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We do not currently ship to -
o International destinations.
o Hotels / Motels
o Freight Forwarders
o Trade Shows / Conventions / Conferences
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Shipping and Insurance charges
are non-refundable. No exceptions.
Inspection
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Buyer will inspect the product(s)
at delivery and will notify Seller of any defects or
discrepancies in the products as delivered within
Twenty-Four(24) hours of delivery.
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Acceptance of all returns are
subject to our Inspection.
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We will not accept
any unauthorized returns and items that have been physically
damaged or misused. Over clocking or improper installation of
CPU fans will cause CPUs to chip or burn. All CPUs that are
chipped, burnt or have bent pins (bent pins reported to us
within 24hours of receipt exempt) are considered physically
damaged and are not eligible for replacement or refund and if
sent as such, it will be returned to you as per our Terms and
Conditions.
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Without such notification, Buyer
will be deemed to have accepted the product(s) as delivered.
Product
Warranty
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Products found Defective On
Arrival (DOA) within 30 days from the invoice date may be
returned for replacement, freight prepaid by Buyer.
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Seller reserves the right to
replace defective parts with equivalent parts, new or
re-conditioned, as Seller deems necessary.
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Products that are found defective
after thirty (30) days, will be covered by manufacturers
warranty.
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Defective CPU and memory products
are to be returned within 15 days from the invoice date and are
eligible for exchange only.
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Credits or refunds will not be
given for CPU, Memory, Software, Custom Systems, Special Orders,
Discontinued products, End of life products. NO EXCEPTIONS.
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Products that have been subjected
to abuse, misuse, alteration, neglect or unauthorized repair,
installation, additions, improvements, attachment will be deemed
to be a waiver of product warranty by Buyer and will render his
product warranty null and void.
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Shipping, handling, insurance,
service/finance charges and testing fees are not refundable.
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Seller will return such out of
warranty products to Buyer at Buyer's expense.
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Repaired or replacement products
will be returned to Buyer via Ground Service within the 48
contiguous United States, freight prepaid by Seller.
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Any additional charge as a result of upgrading shipping method
per Buyer's request will be borne by Buyer.
SELLER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR
OF MERCHANTABILITY. IN NO EVENT WILL SELLER BE LIABLE FOR
INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF
PROFIT OR BUSINESS OPPORTUNITIES, AND IN NO EVENT WILL
SELLER'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).
Returns
Hitech-Solutions.com will not accept any return/s for products unless
covered by written authorization issued by Hitech-Solutions.com For
detailed information on our RMA policy and instructions for
obtaining an RMA number please
Click here.
Cancellation, Unauthorized Returns, & Refuse Shipments
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Request for cancellation of an
order must be submitted in writing to
service@Hitech-Solutions.com
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An order cannot be cancelled
after it has been shipped. Orders prepared for shipping and
ready for pick up are considered as shipped.
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If Buyer purports to cancel his
order, wrongfully refuse to accept the product(s), or return
product(s) without authorization, Buyer will pay to Seller, as
liquidated damages and in lieu of the enforcement of this
contract, a sum equal to 20% of the sales price, plus any
shipping and handling charges incurred.
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Notwithstanding the foregoing, if
Buyer attempts to return the product(s) without authorization,
Seller may, at its discretion, refuse to accept the returns and
pursue its remedies hereunder and under applicable law, which
will include, for example, the right to file a legal action
against Buyer for the full purchase price and any incidental
damages suffered by the Seller.
Miscellaneous
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Hitech-Solutions.com may revise these
terms and conditions at any time by updating the
Hitech-Solutions.com Web
site. By using this site, you agree to be bound by the terms
hereof and by any such revisions.
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This document sets forth the
entire and final understanding of Buyer and Seller pertaining to
the subject matter hereof and supersedes all prior agreements,
whether oral or written, and will not be amended except by a
written agreement signed by both parties.
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Seller's agents have no authority
to make representations, warranties or promises that are not
contained in this document. The failure of either party to
enforce at any time or for any period of time the terms of this
document will not be construed as a waiver of such terms or the
rights of such party there- after to enforce each term contained
herein.
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If a court of competent
jurisdiction holds any term contained in this document invalid,
such holding will not affect the validity of any other term.
This document and all questions of interpretation, performance,
enforcement and the rights and remedies of the parties hereunder
will be determined in accordance with the laws of the State of
Iowa, USA. Any legal action or proceeding arising from or
related to this document or the transaction described herein
will be brought and maintained in state court in Des Moines,
Iowa or in the Federal District Court for the District of Iowa, and the parties consent to the
jurisdiction of these courts. Either party may bring no action,
regardless of form, arising out of or related to the transaction
described in this document, more than one year after the cause
of action arises.
Alterations Modifications and Attachments
Any alterations, additions, improvements or attachments to the
product(s) not authorized will be solely at the customer's own
expense and risk if operation of the product(s) is affected in any
way by alterations, improvements, modifications or installation.
The warranty will be considered waived by the customer and
Hitech-Solutions.com will have no further obligation to the customer.
Disclaimer and Limitation
of Liability as to the Hitech-Solutions.com Web Site and
Links to Third Party Sites
As a service and for the convenience of our customers we offer
information and links to various third party sites. Information
and Links are intended to provide visitors with additional
information only. However, due to the industry's fast pace, the
information contained here in can become outdated and should not
be considered a substitute for doing ones own research.
Hitech-Solutions.com makes no representations whatsoever for any of these
sites accessed through Hitech-Solutions.com site, including technical tips
and guidelines, warranty, products or service.
Hitech-Solutions.com has no
control over the content on these sites. You are responsible for
viewing and abiding by the privacy statements and terms of use
posted at the Linked Sites. Information provided at the
Hitech-Solutions.com and linked sites is to be used at your discretion.
Hitech-Solutions.com will not be responsible or liable for damages,
including but not limited to, damages caused as a result of use of
information provided on this or any linked sites, damages based
upon inconvenience, loss of use of the product, loss of time, loss
of profits, loss of business opportunities, loss of goodwill,
interference with business relationships, or other commercial
losses, even if advised of their possibility of such damages.
The Hitech-Solutions.com web site and the materials therein are provided
“as is”. Hitech-Solutions.com makes no representations or warranties,
either expressed or implied, of any kind with respect to the
Hitech-Solutions.com site, its operations, contents, information, materials
or year 2000 compliance. Hitech-Solutions.com expressly disclaims all
warranties, expressed or implied, of any kind with respect to the
site or its use, including but not limited to merchantability and
fitness for a particular purpose. You agree that
Hitech-Solutions.com its
directors, officers, employees or other representatives shall not
be liable for damages arising from the operation, content or use
of the Hitech-Solutions.com site. You agree that this limitation of
liability is comprehensive and applies to all damages of any kind,
including without limitation direct, indirect, compensatory,
special, incidental, punitive and consequential damages.
Jurisdiction and Venue
You agree that any legal action brought against
Hitech-Solutions.com will
be governed by the laws of the State of Iowa without regard
to its conflict of law principles. You agree that the sole
jurisdiction and venue for any litigation arising from your use of
or orders made on the Hitech-Solutions.com site will be an appropriate
federal or state court located in Polk County, Iowa.
These Terms and
Conditions of Sales and Service are current as of 01/01/2002 and
are subject to change by Hitech-Solutions.com at any time without notice
and represent the entire agreement between you and
Hitech-Solutions.com
HiTech-Solutions understands the importance of direct services for customers and is pleased
to provide a listing of Manufacturer that allows you to go direct to them
for RMA thereby saving you valuable time and money to increase the
efficiency of your repair RMA needs.
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